FAQ: Frequently Asked Questions about Flowers By Coley

Frequently Asked Questions

Customers often ask us…

Do you offer same day delivery?

Yes, for most flower orders for delivery in The United States and Canada. We offer same day delivery if the order is placed prior to 12pm in the recipient’s time zone. Orders for gift items depend on Fed-ex ground service.

Where do you delivery to?

For a general map of our delivery areas in San Diego County and Orange County, please see our Delivery Maps.

How long does it take to get my product?

Flower orders: Within the U.S. and Canada are able to be delivered same day if ordered by 12 in the recipient’s time zone, all other countries generally take a minimum of three days. Gift Items: We try to use the most economical shipping we can and typically use ground which takes about 6 days or less

What is the latest I should expect delivery?

Deliveries to businesses are guaranteed by 5pm and residences by 7pm. We do our best to get them delivered as early as possible starting at 8am. Funerals are delivered usually an hour or more prior to the start of the service.

Can I pick-up instead of getting delivery?

Of course, just use the pick-up option when going through the order process.

Do you ship out of state or internationally?

Out of state we can accommodate with all our products. Internationally may require some substitutions on flowers and we are happy to see what we can do for international gifts.

What is your return policy?

We offer a 14-day return policy on unopened gift items and offer a 24-hour satisfaction guarantee on all our arrangements.

How do I take care of my plant?

Our basic plant care advice is to stick your finger into the soil to see if you feel moisture, most plants like to dry out completely prior to adding more water we recommend checking the soil every 3-5 days. When adding water add minimal amounts to avoid over watering. Pro tip for orchids, add a small ice cube per week which is usually a sufficient amount of water for them.

What can I do to make my flowers last longer?

We recommend changing water every day or two, cutting the stem at an angle about ½ inch. You can also add a teaspoon of sugar to give them a little food. Pro tip for tulips, add a penny to the water to help them perk up.

How long should my flowers last?

Flowers should last approximately 5 days but with proper care can sometimes last up to two weeks.

What happens if my item arrives damaged?

Contact us immediately, we may require a return prior to replacement or refund.

What happens if the recipient isn’t home when delivery is attempted?

Unless provided with instructions by you, we leave it up to our driver’s discretion to see if the area is safe to leave the item and if the weather permits him to do so.

How do I tell the size of the arrangement I am selecting?

Most arrangements should have dimensions. If not, please feel free to write us or call us.

Quick Info

24 Hour Toll Free

(800) 488-8114

By Email

info@flowersbycoley.com

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Hours of Operation

M-F : 8am – 5pm
Sat : 8am – 3pm
Sun : Closed
Hours Vary During Holidays

San Diego County

9187 Clairemont Mesa Blvd.
San Diego, CA 92123

Orange County

13011 Newport Ave #105
Tustin, CA 92780

San Diego County

9187 Clairemont Mesa Blvd.
San Diego, CA 92123

Orange County

13011 Newport Ave #105
Tustin, CA 92780